Preguntas frecuentes

We try our best to ship all orders received before 12pm (AEST) the same day. All other orders are shipped the next business day. Once your item has been dispatched you will receive an email notification with a unique tracking code.

We are partnered with DHL Express to ensure safe & secure delivery of your items. European orders are shipped from Hossegor, France and usually arrive in 2 business days. All items are trackable and require signature on delivery.

 More information on shipping and delivery.

The shipping with DHL Express is FREE for all orders

More information on shipping and delivery.

No. We can only ship to Europe. The following regional websites can be used to find out more information about Rip Curl in other parts of the globe.

 Rip Curl Asia

 Rip Curl Brazil

 Rip Curl Australia & New Zealand

 Rip Curl North America

 Rip Curl Japan

We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase, you can return it for FREE by following our procedures and within 14 days of receipt and we will issue you an exchange or full refund for the product.

 Full returns policy and procedures.

Please refer to our .

 Full return instructions.

Thanks to the return label in your package you can return your order for FREE!

To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.

• Please send it to Rip Curl Service Centre, 407 av. de la Tuilerie, 40150 Soorts-Hossegor
• Include all of your contact details especially an email address
• A brief description about the issue
• Any previous job numbers if you have returned a watch before
• A copy of the proof of purchase (if it is a warranty claim)
• Package it so it will not get damaged in the post
• Please send it registered post so you can track it

The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work. You can click on the link to pay online, or call our customer service centre and pay over the phone if there is a cost involved.

Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.

 Watch warranty and care instructions.

 Wetsuit warranty and care instructions.

 Swimwear warranty and care instructions.

When you see 'Find a Store' that means we are out of the colour and size you have selected. If you would still like to purchase this item you can contact your nearest Rip Curl Store, and ask them to do a search on what stores in your area may have stock remaining.

 Store Locator

Our secure payment system accepts all major credit cards and PayPal.

 Full payment methods.

Can I purchase a eGift Voucher for the online store?

Our footwear is in US sizes. As a guide, US and Australian sizes are the same.

 Footwear Size Guide

No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.

Rip Curl is a strong advocate for recycling and recommend donating your old wetsuits to local surf schools or even high schools who use material in arts classes.