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Returns

Returns

How to return one or several items(s)?

It’s simple and free, you have no document to print. The form and the return label are in your package.

You have a right of withdrawal of 14 working days from receipt of the products to return them without having to justify or pay a penalty.

 

Return your package in 4 steps:

1. Fill in the form of return included in your package

Fill the form included in your package by striking the item(s) not returned and mention the reason of your return.

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2. Prepare your package

Put the item back in a carefully closed package. Then stick the return label on the package over the shipping label. If you have lost your label, contact our customer service to get a new one.

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3. Send you package back

Thanks to DHL EXPRESS ON DEMAND DELIVERY (DHL ODD), make your return with one of the following free options:

  1 - DHL SERVICE POINT: Drop-off your parcel at a DHL Service Point near you.

  1. Click on http://locator.dhl.com
    • Select a Country
    • Enter a place or zip code
    • Send Shipment
    • Choose “I have a shipment with a DHL Label
  1. Drop-off your parcel at the selected DHL Service point with the return label stuck on the package.

 
 2
BY INTERNET:

  Schedule your return on Internet using your WAYBILL number located on your return label. To do this, click on the link below: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference

  • “Do you need to create a shipping label? -> Choose “No”
  • Enter your return WAYBILL number located on your return label 
  • Indicate your collection address

 

3- BY PHONE

 Schedule a pickup at the date and location you want by calling DHL only at the phone-number below. Provide the 10-digit WAYBILL tracking number on the return label.
Shipping costs are supported by Rip Curl so you have nothing to pay: it's simple and free.

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4. You are refunded!

Upon receipt of the package in our warehouse and after confirmation of the status of the product(s), we will refund the amount billed to the account used to pay the order, within 14 working days. Rip Curl reserves the right to accept or refuse returned products that do not meet the defined requirements, or that will be considered not eligible for return service (CGV : Art.9 c).

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Any question ?

Contact us at +33 (0)9 69 39 40 69 or by email eu.customerservice@ripcurl.com

*You have to pay your return if you live in the followings countries or territories:
  • Guadeloupe
  • Réunion
  • French Guinea
  • Mayotte
  • Martinique
  • Jersey
  • Guernsey
  • Baleares
  • Canary Islands
  • Andorra

 

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