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Returns

Returns

How to return one or several items(s)?

It’s simple and free, you have no document to print. The form and the return label are in your package.

You have a right of withdrawal of 14 working days from receipt of the products to return them without having to justify or pay a penalty.

 

Return your package in 4 steps:

1. Fill in the form of return included in your package

Fill the form included in your package by striking the item(s) not returned and mention the reason of your return.

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2. Prepare your package

Put the item back in a carefully closed package. Then stick the return label on the package over the shipping label. If you have lost your label, contact our customer service to get a new one.

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3. Send you package back

Thanks to DHL Express, schedule a pickup at the date and location you want.
- Call DHL only at the number below.
- Provide the 10-digit WAYBILL tracking number on the return label
- Communicate the account number RIP CURL n ° 966 29 31 20
Shipping costs are supported by Rip Curl so you have nothing to pay: it's simple and free.

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Albania 00355 4 2406666
Andorra 902 12 24 24
Austria 0043 732 37 36 7400
Belgium +32 2 715 5050
Bosnia and Herzegovina 0038733774000
Canary Islands 902122424
Croatia  00385 1 6651 111
Czech Republic 00420 220 300 111
Denmark 70 345 345
Estonia 372 6808555
France 0825 10 00 80
French Guyana +594 594 35 51 72
Germany 0049 1806 345 300
Guadeloupe +590 590 26 77 39
Greece +30 21 0989 0000
Guernesey +44 (0) 1481 235809
Hungary 0036 1 2454545
Iceland 00354 5351122
Ireland 1890 725 725
Isle of Man 01624 661122
Italy 199.199.345
Jersey +44 (0) 1534 743350
Latvia 00371 660 10000
Lithuania 00370 52360700
Luxembourg +352 35 09 09
Martinique +596 596 50 41 41
Mayotte +262 26 9611404
Netherlands +31 (0) 88 - 0552 000
Norway +47 21 00 22 00
Poland 0048 426345 100
Portugal +351 707 505 606
Reunion Island +262 262 48 43 80
Serbia 00381 11 3105500
Slovakia 00421 2 48 229 229
Slovenia 00386 1 588 78 00
Spain +34 902 12 24 24 
Sweden 0771-400 345
Switzerland +41 848 711 711
United Kingdom +44 844 248 0844
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To check the status of your return:
Go to DHL website by clicking here. Enter your 10-digit WAYBILL tracking number, which is on the return label.

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4. You are refunded!

Upon receipt of the package in our warehouse and after confirmation of the status of the product(s), we will refund the amount billed to the account used to pay the order, within 14 working days. Rip Curl reserves the right to accept or refuse returned products that do not meet the defined requirements, or that will be considered not eligible for return service (CGV : Art.9 c).

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Any question ?

Contact us at +33 (0)9 69 39 40 69 or by email customerservice@ripcurl-europe.com

*You have to pay your return if you live in the followings countries or territories:
  • Guadeloupe
  • Réunion
  • French Guinea
  • Mayotte
  • Martinique
  • Jersey
  • Guernsey
  • Baleares
  • Canary Islands
  • Andorra

 

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