How to return one or several items(s)?
It’s simple and free, you have no document to print. The form and the return label are in your package.
You have a right of withdrawal of 60 working days from receipt of the products to return them without having to justify or pay a penalty.
Important : If your order contains an item relating to a special promotion, makes sure that the value of the processed return respects all the promotion conditions , otherwise the value of the item will be invoiced.
Return your package in 4 steps:
1. Fill in the form of return included in your package
Fill the form included in your package by striking the item(s) not returned and mention the reason of your return.
2. Prepare your package
Put the item back in a carefully closed package. Then stick the return label on the package over the shipping label. If you have lost your label, contact our customer service to get a new one. For countries requiring custom controls and declarations, please make sure to attach a copy of the return invoice to the package and have a copy ready to hand to the driver/collection point should they ask for it. Please stick both the commercial invoice needed by customs and the return label on the outside of the parcel.
3. Send you package back
Thanks to DHL EXPRESS ON DEMAND DELIVERY (DHL ODD), make your return with one of the following free options:
1 - DHL EXPRESS SERVICE POINT: Drop-off your parcel at a DHL Service Point near you.
- Click on http://locator.dhl.com
- Select a Country
- Enter a place or zip code
- Send Shipment
- Choose “I have a shipment with a DHL Label
- Drop-off your parcel at the selected DHL Service point with the return label stuck on the package.
2 – BY INTERNET:
Schedule your return on Internet using your WAYBILL number located on your return label. To do this, click on the link below: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference
- “Do you need to create a shipping label? -> Choose “No”
- Enter your return WAYBILL number located on your return label
- Indicate your collection address
3- BY PHONE
Schedule a pickup at the date and location you want by calling DHL only at the phone-number below. Provide the 10-digit WAYBILL tracking number on the return label.
Shipping costs are supported by Rip Curl so you have nothing to pay: it's simple and free.
4. You are refunded!
Upon receipt of the package in our warehouse and after confirmation of the status of the product(s), we will refund the amount billed to the account used to pay the order, within 14 working days. Rip Curl reserves the right to accept or refuse returned products that do not meet the defined requirements, or that will be considered not eligible for return service (CGV : Art.9 c).
Any question ?
Contact us at +33 (0)9 69 39 40 69 or by email [email protected]
*You have to pay your return if you live in the followings countries or territories:
- Balearic Islands
- Bosnia & Herzegovina
- Cabo Verde
- Canary Islands
- French Guyana